The following policy covers all events including JOCK, JOCK Lite, LTX, Lubed and STUD organised by MJ Events and Promotions Limited, and applies to all circumstances. Please carefully review the following when booking.
By registering to attend JOCK, JOCK Lite or any of the above , you agree to the following:
Tickets
Your registration is not complete until full payment is received. All tickets are valid for the named attendee only and cannot be transferred during the event dates. If you cannot attend the event, please contact us.
Substitution and Transfer
Transferring your ticket to someone else
You may only transfer your ticket to a friend or colleague assuming payment has been received in full. The person must be a paying member of JOCK Party UK
Credit or Transfer between events
If you wish to transfer your ticket to another MJ Events event, it may be possible depending on availability—please contact us. Transfers are valid for the same calendar year, up to the value of sum paid by you in respect of the event.
We also accept credit for a future event to be used within 12 months from the notice, depending on availability.
Cancellation
1. Online Events
All online event tickets are non-refundable. You may be able to transfer your ticket to another event, subject to availability.
It’s participants’ responsibility to be able to access the online events using Zoom. There are no refunds for missed attendance or delays due to technical issues, connectivity or other problems. Please carefully review the time/timezone to join on time.
2. Packaged Tickets
The items in your packaged purchase will be mailed to you prior to the event. If your purchase is within 5 working days of an event , you will be able to collect your purchase from the event. If you don’t want the items mailed to you at home you must let us know at purchase point.
If you must cancel your booking and have ordered a packaged ticket , please submit a written notice to our email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
| Valid Notice Received Within: | Refund: |
| More than two (2) months prior to the the event | a 50% refund will be issued |
| Between two (2) months and one (1) month prior to the event | a 25% refund will be issued |
| Less than one (1) month prior to the event | no refund will be issued |
For All Events
This policy applies to all circumstances including any COVID-19 related reasons such as: transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines. COVID-19 and its consequences are no longer unforeseen thus our extended support has ended.
All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. MJ Events and Promotions Limited reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.
It may be necessary to cancel an event for reasons beyond our reasonable control. If MJ Events and Promotions Limited is required to cancel an event (other than expeditions), we will offer you the choice of either: (a) a refund for the paid amount minus a 6% transaction and administrative charges; or (b) credit for a future event of your choice subject to availability, to be used within 12 months from the notice, up to the original ticket value. For expeditions, the clause 3 policy applies.
In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control. See also: Terms and Conditions.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 – 5 days.
Our contact details can be found in each booking confirmation email or on the ticket. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us.
